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Letterbox Privacy Policy


Letterbox is committed to protecting your privacy. Your information will only ever be used lawfully and in accordance with the Data Protection Act 1998.

We need your information in order to process your order and to provide you with the best possible service.

You will only receive promotional emails from us in the future unless you have told us that you do not want these. Your email address will not be passed to other trusted traders unless you agree. We may however send you information regarding the progress of your order by email.

We may occasionally make our mailing list available to other trusted third parties. Please select the appropriate option when sending personal information to us if you would prefer not to receive such mailings. Alternatively, please email us with your name, address and customer reference number (if you have one) and we will ensure that none of your details are passed on.

If you join the LETTERBOX Birthday Club!, your child's name will never be passed to a third party.

The type of information we will collect about you includes:
  • name
  • address
  • phone/ fax number
  • email address
  • credit or debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you at any time by emailing or phoning customer services. If you do find any inaccuracies we will correct them promptly.

All personal information which we hold will be held in accordance with our internal security policy and English law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We do not track the behavioural patterns of individual visitors to our site, other than storing details of items ordered, and monitoring advertising campaigns. We use a "cookie" to identify the contents of your shopping basket which is deleted from your computer when your web browser is closed. If you entered our site from a link on an online advertisement, a cookie may also be set to help us determine the effectiveness of the campaign.

If you have any questions or comments about privacy, please email us at cs@letterbox.co.uk or telephone customer services on +44(0) 870 600 78 78.

  
Order Line: +44 (0) 844 888 5000 | Customer Services: +44 (0) 844 888 6000
e-mail:info@letterboxparties.co.uk

Copyright © 2007 LETTERBOX Mail Order Ltd.
Registered in England Co. No. 2294353
VAT Registration No. 125 6886 44